Why does Bad Service Seem to Seek ME out?

I need and want a new shed in my backyard for my "Stuff". I decided to get a little more information tonight about the shed I would like to purchase from Lowe's. I was directed to "Ray" behind the customer service desk. All I knew is the price for them to deliver and build it is 1899.00. It is extra for painting, any vents, windows, skylights, etc. I may want. There also is an up-charge for them to put "Felt" under the shingles and anchors to anchor it to the ground. I wanted to know how much some of these extras cost so I could decide if I wanted them or not.

Ray told me he did not know any of these prices, but he could enter it all in to the computer to get an itemized quote. I asked if he were sure that it was itemized because I was not interested in the total price. I knew I was going to be requesting more than I really wanted just so I could get itemized prices in order to make a decision. He assured me that everything would be itemized on the printout. So we proceeded.

As it turned out, Ray did not seem to know how to operate his computer because there were MANY long periods of time that he appeared to be just staring at the keyboard and screen. Occasionally he would ask me some relative question like what color would I like the shed painted or did I want a window or what color shingles did I want. Ray seemed to either be a manager or a VIP on everyones "A" list. He was being interrupted by his cell phone about every 20 seconds. Of course, I was just the customer and was of no value to Ray so he would answer while managing to completely STOP doing whatever he was doing for me.

Finally, after 50 minutes (Yes 10 minutes less than an hour) there was another customer asking how much longer he was going to be. I told both of them that he was going to be through with me in about 3 minutes one way or another even if it meant me walking out. The customer told me after Ray has gone to all this trouble, I should not just leave before he was through. I reminded both he and Ray that I was the customer NOT Ray and that my time was more valuable than what Ray seemed to think.

The 3 minutes had passed and I announced to Ray I was leaving. Miraculously, he told me he was finished. I told him he had twenty seconds to put the printout in my hand. SO.....Did he print the itemized list? NO he just told me the grand total price. I looked him in the eye and said "I told you before I was not interested in the total price. I want to see the individual prices." He then printed the sheet out, looked at it and told me "It does not have an itemized listing, only a total price."

WHY? WHY? WHY? did he tell me it would have an itemized list? Why did it take 50+ minutes? Why does Ray and Lowe's not care about me as a customer? I was going to spend about $2500.00 when it was all done. Isn't that enough to at least get a little courtesy and attention?